FAQ

Plain answers about the tools, your files and your account.

Still stuck? Contact us

The basics

What is Ezorxpdf?

A collection of 22 PDF tools that run on a website, so there is nothing to install. You can merge, split, compress, rotate and edit PDFs, delete pages, add page numbers or a watermark, protect and unlock files, convert between PDF and Word, Excel, PowerPoint, images and text, turn JPG images into a PDF, run OCR on scans, and summarize long documents.

What does it cost?

Nothing. Every tool is free, with no daily limit on how many files you process. A single file can be up to 100 MB (50 MB for the PDF Summarizer). No payment is taken anywhere on the site. If that ever changes, the change will be announced on the site and in these pages before anyone is charged.

Do I have to sign up?

No. Every tool works without an account. An account is a convenience: it gives you an activity history, email preferences and a settings page.

Which files can I use?

Most tools take PDFs. JPG to PDF and Image to Text take images (JPG, PNG, GIF, BMP, TIFF and WebP). Word to PDF takes .docx, PowerPoint to PDF takes .pptx and .ppt, and Excel to PDF takes .xlsx and .xls.

Does it work on a phone?

Yes. Any current version of Chrome, Firefox, Safari or Edge works on a computer, phone or tablet. If something misbehaves, try a different browser first.

Your files and privacy

Is my file handled in my browser or on your server?

On our server. The file is uploaded over HTTPS, processed there, and the result is offered back to you as a download. The tools do not run purely inside your browser.

How long do you keep my files?

Uploads, results and PDF Editor sessions are deleted automatically 30 minutes after they were created or last used. A clean-up job runs every minute. If the server disk is nearly full, files can go sooner, so download your result as soon as it is ready.

Can other people see my files?

Other users cannot. Each download link is unique to your result and expires within an hour. Your files are not sold or shared. One thing to know: the site operator has an admin panel that can open an uploaded file while it is still stored, for example to look into an error or a report of abuse. Once the automatic deletion has run, the file is gone. The Privacy Policy has the full picture.

Are my files encrypted?

In transit, yes: everything between your browser and our server uses HTTPS. They are not end-to-end encrypted, because the server has to read a file to work on it. If you want the PDF itself locked, use Protect PDF, which applies AES-256 password encryption.

Is my content sent to an AI company or used for training?

No. OCR and the PDF Summarizer both run on our own server and do not pass your text to outside AI services. Your files are never used to train any model.

What do you record when I use a tool?

A usage record: the tool name, file name, file size, processing time, the time, your IP address and, if you are signed in, your user ID. This is used to run the service, find faults and prevent abuse. See the Privacy Policy for details.

Are there ads or tracking?

At the moment the site shows no ads and uses no advertising cookies or third-party analytics. If that changes, the Privacy Policy will be updated first.

Accounts

How do I create an account?

Click Sign Up, type your email address and choose a password. That is all it asks for, and we make a username for you from your email. You are signed in immediately, and we send a verification link that works for 24 hours. The password needs 8 or more characters with an uppercase letter, a lowercase letter, a number and a special character.

Do I need to verify my email?

It is recommended but not required. The tools and dashboard work before you verify. If the email did not arrive, check spam and then use Resend verification email in Dashboard, Settings.

How do I log in?

Use your email address (or username) and password. You stay signed in on that device for up to a day, or until you log out.

I forgot my password.

Choose Forgot password on the login screen and enter your email. We send a reset link that works for 1 hour. If nothing shows up, check spam and make sure the address is the one on your account.

Can I change my email or password?

Yes, both in Dashboard, Settings. A new email address needs your current password and must be verified again. Changing your password signs you out of your other devices.

What can I find in my dashboard?

An overview of your recent use, an Activity list of files you processed (with a download while the result is still stored, and a delete button for each entry), your Settings, and Billing pages. Because everything is free, the Billing pages have nothing for you to pay or manage right now.

How do I delete my account?

Open Dashboard, Settings, go to Danger Zone and choose Delete. You will be asked to enter your password to confirm. It is permanent and removes your account, activity history, tokens, API keys and payment records. A message you sent through the Contact page is kept as a support record, so contact us if you want that deleted too.

Is there a paid plan?

No, not at the moment. Some screens still mention Pro or Business plans coming later; those are not active.

About the tools

Are there limits on file size or how many files I can process?

A file can be up to 100 MB, or 50 MB for the PDF Summarizer. There is no daily or monthly cap on the number of files. To prevent abuse, the server limits how many requests one visitor can make per minute, for example 30 for conversion tools and 10 for the summarizer. Normal use never reaches those numbers.

How secure is Protect PDF?

It uses AES-256 encryption and requires a password of at least 8 characters. There is no way for us to recover a forgotten password, so store it safely.

Can Unlock PDF open a file when I do not know the password?

No. It only removes a password that you type correctly. It does not guess or crack anything.

How accurate is OCR?

That depends on the scan. Sharp images of 300 DPI or better with dark text on a plain background work best. Tilted photos, blur and handwriting are less reliable. Many languages are supported, including English, Bengali, Hindi and Arabic. Check anything important before you rely on it.

How does the PDF Summarizer work?

It reads the text in your PDF and picks out the sentences that look most important, so the summary is made of sentences already in your document rather than newly written ones. It can miss nuance, and it works best on PDFs with real selectable text.

Will a converted Word, Excel or PowerPoint file match the PDF exactly?

Often it is close, but not always identical. Complex layouts, unusual fonts, tables and scanned pages can change. A scanned PDF holds pictures of text, so run PDF OCR first if you need the words themselves.

When something goes wrong

My file will not upload.

Check your connection, make sure the tool supports the file type and that the file is under 100 MB, then retry or switch browsers. Ad blockers and other extensions can interfere, so try with them off.

Processing is slow or fails.

Big files and scans take longer, OCR especially. Make sure the file opens properly in a PDF reader, since a damaged file cannot be processed. Compressing a very large PDF first can help. If it keeps failing, tell us which tool you used.

I see "Invalid or expired download link".

Download links last an hour at most, and each one is meant for a single download. Results are deleted after about 30 minutes. Run the tool again for a fresh result and save it straight away.

A tool says it is temporarily unavailable.

It has been switched off for a short time, usually for maintenance. Try again a little later.

How do I report a bug or ask something not covered here?

Use the Contact page and pick Bug Report if it is a fault. The message box takes up to 20 words, and you can attach up to 3 screenshots of 5 MB each. For longer details, email [email protected]. The Help Center also has step-by-step guides.